Terms & conditions

Local Delivery within West Malaysia

Estimated delivery time usually next business day to 3 business days for Peninsular Malaysia. Delivery will usually be made direct to your doorstep by reputable carrier service.

Local Delivery within East Malaysia (Sabah and Sarawak)

The estimated delivery time is usually 5 to 7 business days for Sabah and Sarawak. Delivery will usually be made direct to your doorstep by reputable carrier service.

International Delivery

Customer is responsible for all import duties, taxes and tariffs impose on any products ordered in your country. Additional charges for customs clearance must be borne by you.

For shipping of products internationally, the products are subject to inspection by customs authorities in your country.

Warranty

We follow and support our principals’ Limited Warranty Statement shipped with the product. (usually 12 months from shipping date)
Optional extended warranty offered with initial purchase
During Warranty coverage product rapair and/or replacement will be fulfilled by the principal. Customer is responsible for shipping the product to Sublime Telecom and we will ship the repaired/replacement product to customer after assesment and/or repair
Product or system faillure caused by the ACT of God, such as lightning strike, power surge, accident, service or other is not covered by Limited Warranty

RETURN POLICY

Customer may return their goods purchased from Sublime Telecom. Please keep in mind :

  • Customer must inform us before customer attempts to return the goods to us via email (support@sublimegroup.co), or contact us +6012 3680911;
  • Customer must return the goods to us in its original or equivalent packaging;
  • Customer must be responsible for risk of loss and shipping and handling fees for returning or exchanging product (e.g. shipping cost, etc)
  • Any fees or charges imposed by third parties including Lelong.my, banks or others will not be refunded
  • To return incorrect product(s), customer must inform us within 24 hours of receiving the order. We will replace the product(s) or issue a refund. Authorization for exchange, refund or credit must be made via email.
  • Shall there be any claims to return a product be made after purchasing and receiving the product by customer, the claims must be emailed directly to sales@sublimegroup.co with the following required details in the email:
  • Email subject: RETURNS – ORDER REF: (Type in the specified order reference number)

Full Name: (Provide your full name)
Registered Email: (Provide the valid login email used in Lelong.my)
Contact number: (Provide us your contact number so that we could contact you)
Order Reference No.: (Refers to the specific purchase order made)
Product(s) Name: (Specify the product(s) you wish to return)
Reason of Return: (Refers to the reason why the product is being returned)
Additional Details: (Additional remarks about the product if any)

Once we receive the return email, we shall contact you as soon as possible. Please note that the sending of the return email to us does not constitute to a sure return, as we will assess the claim and justify accordingly.

A reference number will be issued to you. Customer can use the number to track your return process.